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Don’t cancel Christmas despite MiFiD ii

It says a lot about the complexity of regulatory compliance that a major new directive like MiFiD ii can be ready to go on the books for over three and a half years and still many financial services firms are unprepared for its introduction. In a bid to quell rising panic, the FCA’s Head of…

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Is anyone ready to meet GDPR compliance yet?

There are just six months to go until one of the biggest ever pieces of industry-wide business regulation comes into force. It’s called EU GDPR (the EU’s General Data Protection Regulation) and if you didn’t know that already then, according to the latest Q4 2017 research, you are not alone. In some industries, large swathes…

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Why connectivity is top of UK SMEs’ wishlists for enhanced productivity

The latest ONS figures have again placed the UK’s labour productivity rate last among G7 nations. At least it’s growing, according to the Office for Budget Responsibility, even if it’s only been by a single percentage point over the last five years. Greater productivity means a stronger economy and increased business success, and it’s vital…

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3 steps to ensuring your IT relocation runs smoothly

People tend to take a day, or even a week, off work when they move home. Staying with friends for an evening, ordering takeaways, having important possessions locked up in storage – ‘normal service’ is very much interrupted. They say there is nothing more stressful than moving home. Tell that to the poor souls given…

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Are we there yet? 5 milestones on the way to a UK gigabit society

Occasionally, a piece of obscure networking jargon manages to transcend beyond the clubby, technical confines of “those in the know”. You can’t enforce its adoption among mass market consumers – it just happens. Take “gig”, for example. Rejoicing at getting a few extra gig a month, boasting about your gig capacity, reassuring someone that something…

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How to make storage, backup and replication cheaper, less risky and just as dull

Being an expert in data storage isn’t the kind of thing a person puts on their Tinder profile. It’s good that data storage is dull; you really don’t want the opposite to be true.  But as data processes like archiving, replication and backup become increasingly high-stakes, for the first time business leaders need to know…

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Why Westminster is an Ethernet notspot for many SMEs – and how to put it right

According to the Department for Culture, Media & Sport, 93% of the UK is now served by superfast Ethernet broadband, with the number being boosted by a nationwide government effort to bring rural areas up to speed with urban areas. Consumer rights group Which? has found the average UK service now achieves a download rate…

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How to maximise the agility and resilience of your high-speed connections

Unless your business is located in some quaint rural backwater, the speed of available Ethernet connections is unlikely to be much of an issue.  Speed and capacity requirements have transformed from aspiration (I want) to expectation (I anticipate) and now, assumption (I believe I will get).  How times have changed… Taking its place are qualities…

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What’s the value of partner relationships in the age of self-service and automated provisioning?

To the next person who tells you self-service and automation is bad, ask them when they last used an ATM cash machine (and when they next plan to hang around their local bank branch until it opens so that they can queue up to see a cashier).  We live in an app-driven, self-service society where…

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Secrets to Bucking the Trend of Poor Customer Service in the Telco Sector

Which of these facts is true?  Customer satisfaction with telco providers is growing faster than other sectors The telco sector has the worse customer satisfaction levels of all industries The answer is both!  That’s right, even though great strides are being made to improve the reputation of connectivity providers and phone companies – the great…

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