What’s the value of partner relationships in the age of self-service and automated provisioning?
Luminet
27 June 2017
To the next person who tells you self-service and automation is bad, ask them when they last used an ATM cash machine (and when they next plan to hang around their local bank branch until it opens so that they can queue up to see …
Secrets to Bucking the Trend of Poor Customer Service in the Telco Sector
8 June 2017
Which of these facts is true? Customer satisfaction with telco providers is growing faster than other sectors The telco sector has the worse customer satisfaction levels of all industries The answer is both! That’s right, even though great strides are being made to improve the …
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