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Multi Tenant Internet

As a building manager, landlord, agent or developer, we understand the challenges you are likely to encounter regarding internet connectivity including:

  • Cumbersome processes to get super fast, business grade internet connectivity installed for tenants
  • Wayleave issues which can lead to significant delay in getting internet access arranged each time a tenant orders internet connectivity
  • Restrictive rights that Telecommunications Code Operators (e.g. BT, COLT) have once on premises
  • Pay business rates on empty units due to poor connectivity
  • Business tenants cannot move into building until there is super fast internet connectivity

You can trust Luminet to provide your properties with secure, reliable, flexible, scalable always on connectivity to help support and future proof your business requirements:

  • Attract new tenants and retain existing tenants by differentiating your properties with ultra fast internet connectivity, installed in 6-10 working days
  • Enable tenants to move in immediately and lease office space faster
  • Confidently meet future connectivity and bandwidth requirements of tenants, with a scalable on demand solution
  • Future proof new office buildings with smart building technology from Luminet
  • Improve your WiredScore certification
  • One master wayleave is agreed which covers current and future works*
  • Enable tenants to seamlessly operate across multiple sites in a reliable and secure setting
  • Eliminate the risk of downtime
  • Ability to provide Super-fast Guest WiFi internet access in public areas within your building
  • In safe hands – we are a London based company with a superb support team, within 20 minutes reach of London customers.

Whether you require advice on Connectivity, moving to the Cloud, back up, storage or managed firewall services, we can devise a strategy specific to your business needs.


  • Wired & Wireless up to 5Gbps
  • Ethernet handoff
  • Low latency
  • AES encrypted security
  • Cisco high-speed switch included
  • Up-to 24 customer connections/MTU

Technical description summary

Multi Tenant Internet service could be deployed at the customer premises with connectivity as

  • Luminet Wireless Pro or Lite Only
  • Fibre Only
  • 100% SLA with Wireless Pro/ Lite and Fibre links
  • 100% SLA with two diverse Wireless links

A managed switch or router recommended for 100% SLA will be deployed as a Customer Premises equipment CPE, which acts as an aggregation device for customers in the building, who are in turn are connected to this CPE by running Cat6A/Cat5E cables

Multi Tenant Internet


Service Description

How the Network in the Sky is different to 4G and 5G?

Businesses need fast reliable internet connectivity that runs effectively regardless of the number of users and bandwidth required.  The Network in the Sky can provide a fast, flexible, scalable and resilient connection that comes with an SLA, to enable businesses to run effectively and efficiently.  4G cannot provide uncontended connectivity and does not come with an SLA.  5G is still in testing and is not yet available until circa 2020.

How our services work

Service type
Luminet Wireless Lite
  • Luminet Wireless Lite
  • Luminet Wireless Pro
  • Fibre Connection
  • 100% Always On
  • 100% Always On for Partners
  • Multi Tenant Internet
  • Overview of our Services

Technical specification

Each tenant is provided with their own VLANs & IP address range; Multi Tenant Internet service can be delivered as MPLS or VPLS or QnQ.

The main connection to the building is delivered over the air with aggregate speeds up to 5Gbps then distributed among tenants accordingly and to demand from 50Mbps to 5000Mbps/tenant.

Our core networks have had 100% uptime over the last 9 years, because of our fully mirrored, redundant and diverse hardware and software, providing carrier class connectivity for some of the world’s biggest brands and heaviest data users.

Our network is built so that customers have the shortest distance to the internet with no more than 2 hops to ensure very low latency.

Delivery, Support and Monitoring

  • Provisioned within 10 working days (Expedited on request)
  • Fully managed Service end to end
  • 24/7/365 support through our Network Operations Centre (NOC)

Service Level Agreements

  • Luminet Wireless Pro/ Lite 99.95%
  • 4-hour hardware replacement
  • Delivery, Support and Monitoring
  • Provisioned within 10 working days (Expedited on request)
  • Fully managed Service end to end
  • 24/7/365 support through our Network Operations Centre (NOC)

Get Connected

Contact us to find out more / check internet connection availability

100% Always On

Fibre Connection

Multi Tenant Internet

Case Studies


HOK is a global design, architecture, engineering and planning firm, with 1,800 employees operating from 25 offices around the world. The London office opened in 1987, with over 150 design professionals and a full-service offering with strategic alliances across 10 European cities. HOK needed an internet connection service that could meet its bandwidth needs at the right price point, while also offering business critical failover in the event of any downtime.

Read the whole story

Food Alert

Food Alert is a health and safety consultancy, advising and supporting restaurants, hotels, pubs and clubs on food regulations and best practice, working with customers from Wagamama and Gordon Ramsey to The Wolsely. Food Alert required a faster internet connection for their Online Resource Centre and for 50 Auditors who needed to be online at all times, which proved to be a challenge as a bank in the same building already used all the BT Fibre lines.

Read the whole story


The Confederation of British Industry (CBI) is the UK’s premier lobbying organisation, providing a voice for employers at a national and international level. The CBI was relocating to a new London office and had pre-ordered a BT Fibre line ready for the move. Despite making all the necessary arrangements, the CBI was let down by BT who couldn’t install Fibre on time for the move date.

Read the whole story


Smart IPX provides outsourced operational support to service providers either working with their customers’ existing infrastructure or supplying a fully managed service. Smart IPX was engaged by an MVNO (mobile virtual network operator) launching a business in 2015. The MVNO intended to cater to the corporate M2M connectivity market. The wanted to build an infrastructure that was as virtual and lean as possible from start up to growth. Smart IPX was engaged to provide all billing and operational support as well as sourcing and managing an interconnect partner that could add to the value proposition.

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The Investment Association

The Investment Association is the UK’s trade body for the investment management industry. From its office in Holborn, The Investment Association’s 65 staff support over 200 members with policy advice, technical guidance, research, public policy and other membership services. The Association lost fibre connectivity as a result of the Holborn electrical fire on 1st April 2015 and needed a solution to enable the staff and members to conduct business as usual.

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Attend2IT delivers high-end IT solutions for the events industry, including event production, press and guest WiFi, video streaming, telephony, digital signage and fully compliant mobile payment technologies for local and international events. Attend2IT’s challenge is to provide clients with high quality, short term network connectivity with immediate installation.

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Oxford Film and TV

Oxford Film and TV is an independent TV production company, based in Camden. Commissioned by organisations including the BBC, Channel 4, ITV, HBO and Discovery, Oxford Film and TV produces a wide range of documentaries and drama from Simon Sharma and David Starkey history programmes to Kings of Black Comedy and Alan Davies’ Teenage Revolution. Oxford Film and TV were planning an office move but had to postpone the move due to delays getting fibre installed.

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Big Society Capital

Big Society Capital is an independent financial institution with a social mission, to help grow the social investment market in the UK – to help make sure that charities and social enterprises can find appropriate and affordable repayable finance to meet their capital requirements. Big Society Capital outgrew their office space and in the process of relocating to a new office, were challenged with getting a Fibre connection set up on time for the move date.

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Coherent Research

Coherent Research provides energy metering intelligence for commercial and industrial markets. Having pioneered the field of energy meter management since 1989, Coherent’s growing market success presented scalability issues. The company operated all its server and communications infrastructure on-premise and every new customer brought with it an added IT overhead for Coherent staff to manage internally. This, in turn, diverted resources away from Coherent’s core activities and compromised the ability of the business to relocate offices in the future. Migration to a third-party data centre had been considered, but the idea was crystalised when one utility customer raised several resilience and data security requirements that couldn’t be supported with Coherent’s on-premise setup.

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Lombard Street Research

Lombard Street Research is a respected, independent source of provocative economic analysis and investment advice for global investors. With a reputation built upon the integrity of its research, Lombard Street has always relied upon a robust IT infrastructure and strong governance to collect, store and compute data, in order ensure data is always current, accurate and well protected.

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Fusion Voice & Data

Fusion Voice & Data (Fusion) specialises in providing SME businesses with the right connectivity solutions for their needs. Launched in 2016 with a core team boasting unparalleled experience in voice and data, Fusion’s extraordinary growth has arisen from focusing on the requirements of businesses relocating into and within central London. It’s about finding customers the right connectivity with the right speed and lead time as this is often not considered when businesses are relocating.

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G3 Comms

G3 is a leading systems integrator and provider of network and unified communications solutions. G3 has an indirect business, Genius Networks, providing bespoke global connectivity services exclusively via approved reseller partners. Luminet provides fast, resilient connectivity services for G3 Comms and Genius Networks partners and customers.

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Etherlive is a specialist event IT company, designing, implementing and supporting both temporary and permanent IT solutions for the events industry throughout Europe. Offering customers an end-to-end service, Etherlive supports event organisers and venue managers as they deal with the challenges of connectivity in addition to security, communications and monitoring across large and complex sites.

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Lawn Tennis Association

The Lawn Tennis Association (LTA) is the national governing body for tennis in Great Britain, the Channel Islands and Isle of Man. Each year, the LTA is responsible for putting on one of Europe’s most eagerly anticipated ATP (Men’s) tournaments and traditional curtain-raiser to the grass court season – the Aegon Championships at The Queen’s Club in London. The environment for players, media and the LTA event team is excellent – having enough Ethernet connectivity to address the tournament’s increasing digital commitments is a critical part to get right.

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Clive Christian

Clive Christian Ltd is a British luxury goods company specialising in premium fragrance and high-end furnishings and interiors. As an international success story showcasing the best of British craftsmanship, Clive Christian’s global reputation for luxury perfume and interior design has brought considerable business growth. As a result, the business needed to relocate to a new office space and took the opportunity to review and improve the technology infrastructure so that it was reliable, scalable and truly diverse to meet future requirements of the business.

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W2O Group

The W2O Group was founded in 2001 and grew significantly over the next 15 years through a mix of acquisition and organic expansion to become one of the largest and most influential agency networks in the world. This led the company to outgrow its Chancery Lane UK base and seek alternative premises with at least twice the capacity. Having ordered a primary 200Mbps line with a secondary 100Mbps for resilience failover from a nationwide cable operator, however, due to wayleave issues and other problems, the W2O Group were left with no choice but to cancel the order and look at alternatives.

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CivilisedBank is a new UK business bank with a Local Banker network, focused on the SME market and funded by SME and retail savings. Due to launch in 2019, CivilisedBank will serve businesses with a range of services and the UK retail market with a variety of savings products. The bank requires an IT architecture to match the institutions requirements from day one, with flexibility to scale as the bank grows. As a part of the IT architecture, the bank requires a highly reliable, always available high-speed Ethernet connection into CivilisedBank’s new London headquarters in the City.

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