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Case study

HOK

About HOK

HOK is a global design, architecture, engineering and planning firm, with 1,800 employees operating from 25 offices around the world. HOK creates the building blocks of community: housing, workplace, recreation, shopping, health, leisure, education, science, aviation and transport.

The London office opened in 1987, with over 150 design professionals and a full-service offering with strategic alliances across 10 European cities. Recent projects for HOK’s London office include the BBC New Broadcasting House, the Francis Crick Institute, Fisher Street Apartments, The Royal National Orthopaedic Hospital, Barts & The London NHS Trust and Gatwick’s £1 billion investment program in London; the Baku Flame Towers, Azerbaijan and Dubai Expo 2020, UAE.

The Challenge

In 2005 HOK was searching for a connectivity provider for its London office. The organisation’s corporate network is provided by an international service provider but the London office has the freedom to choose its own supplier for its internet connection.

HOK needed a provider that could meet its bandwidth needs at the right price point, while also offering business critical failover in the event of any downtime.

As a global practice it is vital we can remain online and connected in order to deliver the best service to our clients. As a result Luminet has provided an antenna on the roof of our building for Wireless backup connection that means we are completely protected should an unfortunate incident occur, such as our Fibre line being cut. In addition to this, as part of Luminet’s ‘Always On’ service agreement, if this were to occur, our Luminet Wireless Lite connection would be boosted to Luminet Wireless Pro to ensure we have the capacity we need to keep the office running. This is at no additional cost to us and offers us peace of mind.

Nick Hicks
Senior IT Support Analyst

The Approach

After a competitive tender, HOK engaged Luminet to provide a 25Mbps Fibre connection, along with a 10Mbps backup Luminet Wireless Lite link (previously known as Fibre-Air) via its Network in the Sky. This connection carries all internet and email traffic to and from the London HOK office, with 100% uptime. HOK has since upgraded the Fibre to 50Mbps.  

Nick Hicks, Senior IT Support Analyst comments; “As a global practice it is vital we can remain online and connected in order to deliver the best service to our clients. As a result Luminet has provided an antenna on the roof of our building for Wireless backup connection that means we are completely protected should an unfortunate incident occur, such as our Fibre line being cut. In addition to this, as part of Luminet’s ‘Always On’ service agreement, if this were to occur, our Luminet Wireless Lite connection would be boosted to Luminet Wireless Pro to ensure we have the capacity we need to keep the office running. This is at no additional cost to us and offers us peace of mind.”

HOK has been a customer of Luminet for over 10 years and continues to be very happy with the service it receives. Hicks comments, “Luminet is a reliable company with a regular communication format so we are kept informed of any updates or changes to their services.”

Hicks was recently made aware that HOK had been making use of a service feature that allows HOK’s bandwidth use to scale at peak times above the contracted capacity – valuable when users are sending volumes of large files to clients and between design teams. Using Luminet’s network intelligence, alerts to actual bandwidth usage patterns are reported to HOK, helping Luminet to adapt the service provision to best suit the company’s needs. Added flexibility is also offered should changes to the contracted capacity levels be required. 

Asked about user experience among London office staff Hicks states; “We simply don’t get any complaints about the internet connection – it’s the best way to know you are doing something right. We would definitely hear about it if we weren’t!”

Luminet has a strong service record, there has been just one service outage in 10 years which was dealt with swiftly and effectively. Hicks; “My previous experience with connectivity providers led me to expect an average of around 2-3 outages per year.”

Summary of key benefits:

  • Incredible uptime statistics
  • Truly resilient and diverse internet connectivity utilising Luminet Wireless Lite
  • The ability to add additional services under the same 100% SLA

About Luminet

Luminet is on a mission to help businesses Rise Above with London’s Network in the Sky by embracing the fast, busy, thriving side of London and the opportunities it presents by providing excellent connectivity.

Luminet is a managed services provider, offering businesses Connectivity and Cloud Computing services. Luminet has a peer-to-peer relationship with its customers and superb customer satisfaction ratings. Combining a true customer-centric organisation with strong values, culture and capability together with technical excellence and best-value makes Luminet a partner of choice for business, supported by industry-leading SLAs, and ISO 9001 and ISO 27001 certifications.

Awards and Accreditations