Chat with us, powered by LiveChat
Case study

Food Alert

About Food Alert

Working with customers from Wagamama and River Cottage to Gordon Ramsey and The Wolseley, Food Alert provides audits, training, risk assessments and consultancy services. Food Alert is a health and safety consultancy, advising and supporting restaurants, hotels, pubs and clubs on food regulations and best practice.

The Challenge

In 2009, Food Alert was undergoing an office move and going through the usual process of looking for connectivity for its new office. Having used ADSL in the past, IT and Innovation Manager Dr John Williams knew he needed a faster connection – specifically one that provided a better experience for clients accessing the Online Resource Centre. Food Alert’s Online Resource Centre is a hub where clients can view their audits and log alleged food poisoning incidents to start the incident management process. Williams’ plan was to use “massive bandwidth so as to avoid any blockage for clients accessing the servers through the Resource Centre.” 

Another key demand on the Food Alert connection would be made by the company’s 50 auditors, who use iPad Airs to work with auditing software while out and about undertaking their work.

Fibre seemed the most appropriate choice, but unfortunately Food Alert was sharing its new building with a bank that was already using all of BTs available Fibre lines. Food Alert enquired about the options from BT but received confusing responses with a lack of clarity over the roadmap for Fibre availability.

“Using both Fibre and Wireless from Luminet gives us strong primary connectivity, and if there are any failures then we move automatically to the fully independent Wireless connection. Luminet is a very good and proactive company to work with. They kept in constant touch with us during the implementation.”

Dr John Williams
IT and Innovation Manager

The Approach

Williams began investigating alternatives and discovered Luminet’s connectivity portfolio – combining cable and wireless options. Initially the lack of BT Fibre lines led to a decision to pair ADSL with 10Mbps Luminet Wireless Lite connectivity (previously known as Fibre-Air) via Luminet’s Network in the Sky. This is a completely independent wireless connection that can be installed by Luminet without any dependencies on other networks.

Recently, with BT’s eventual provision of addition Fibre lines, Food Alert has been able to replace the ADSL part of the connection to realise its goal of a paired Fibre and Wireless connection from Luminet. This ‘Always On’ solution provides the company with true network resiliency and a 100% Service Level Agreement (SLA) with an uptime guarantee.

The Results

Food Alert now has a 50Mbps Fibre connection from Luminet and upgraded its 10Mbps Luminet Wireless Lite connection to new heights of 30Mbps in order to use it as a fully functional failover system.

For office-based staff, the connection powers all internet and Exchange Server traffic, as well as providing access to the company’s data servers – including its CRM system. Auditors in the field now have, according to Williams, both “a fast method of inputting with the iPad Air, and a connection that minimises delays in accessing information from the server with a fast pipe from Luminet.” 

With its Connectivity needs being met so effectively by Luminet, Food Alert is now exploring services from its Computing portfolio. Williams; “We have a good backup process but are looking into the ways that Luminet’s virtual data centre services can enhance that to really ramp up our disaster recovery – building additional resilience in the case of an incident.” 

Williams believes that Luminet is a compelling service provider; “If you are a relatively small business, you need exactly the same resources and infrastructure as bigger businesses but at a cost you can afford. You’re always looking for the best technology your money can buy. With Luminet we are confident that all our systems are working excellently – all the time – so that we can deliver excellent customer service of our own.”

Summary of key benefits:

  • Flexible, scalable install to Luminet’s wireless and fibre links
  • 100% network uptime guarantee
  • SLAs that enable Food Alert to meet its own customer service expectations

About Luminet

Luminet is on a mission to help businesses Rise Above with London’s Network in the Sky by embracing the fast, busy, thriving side of London and the opportunities it presents by providing excellent connectivity.

Luminet is a managed services provider, offering businesses Connectivity and Cloud Computing services. Luminet has a peer-to-peer relationship with its customers and superb customer satisfaction ratings. Combining a true customer-centric organisation with strong values, culture and capability together with technical excellence and best-value makes Luminet a partner of choice for business, supported by industry-leading SLAs, and ISO 9001 and ISO 27001 certifications.

Awards and Accreditations