About Clive Christian
Clive Christian Ltd is a British luxury goods company specialising in premium fragrance and high-end furnishings and interiors. Clive Christian fragrances are sold by global high-end retailers including Harrods, Fortnum & Mason, Bergdorf Goodman, Saks Fifth Avenue and Neiman Marcus. The company’s headquarters are in Fitzrovia, London.
As an international success story showcasing the best of British craftsmanship, Clive Christian’s global reputation for luxury perfume and interior design has brought considerable business growth. After many years headquartered in the same Mayfair office in central London, employee numbers had grown to such an extent that a relocation to new premises was required.
“We started to run out of desk space in the old office so it was inevitable that we’d have to move,” said Charlotte Biss, Executive Assistant to Clive Christian’s Group CEO. “At the same time, we saw it as an opportunity to improve our technology infrastructure and put in extra safeguards. We are reliant on IT for all our business processes and need constant, dependable communications to stay connected with colleagues, customers and partners around the world.”
One of the drawbacks to the old office was a patchy internet experience, prone to periodic failure which was a cause of irritation among many users. “There were certainly some network performance issues at the Mayfair office, and we were keen to avoid these risks at the new site, particularly because we are increasingly reliant on the cloud for storage and collaboration apps like Dropbox, VoIP and Microsoft Office 365.” recalled Charlotte. “After identifying a property on Great Portland Street in Fitzrovia, we learned about the Luminet Always On 100% SLA service from our comms supplier, Fusion Voice & Data.”
Luminet’s Always On service combines both Fibre and Fibre-Air (i.e. fixed wireless) services to provide a truly diverse and resilient last mile internet connection which comes with a 100% Service Level Agreement (SLA). Because the service uniquely moves across the same static IP addressing between primary and secondary connections, this massively benefits mission-critical applications and services that require static IP addressing such as mail, SIP, video, VPN, e-commerce and trading.
Luminet and its partner, Fusion Voice & Data, worked closely to ensure the Fibre-Air part of the Ethernet connectivity service was up and running in plenty of time for moving day into the new premises, with the Fibre coming on stream several weeks later, within the lead times specified. “The install was really fast and we were pleased to see everything working perfectly when we moved in,” added Charlotte. “This meant that none of our on-premise or cloud-based systems and processes were interrupted and we noticed a marked improvement in the performance and reliability of the connection, compared to the old office.”
As the business has expanded, launching more products and taking on more staff in marketing, sales and operations roles across the business, Clive Christian believes it has the stable foundations it needs to further increase growth in the coming months and years.
“The peace of mind from the 100% SLA is great, not just for the 30 or so people using the new office but also for colleagues in our New York office who need to access data and systems in London,” said Charlotte. “Our CEO and other key staff are nearly always travelling somewhere, so being able to rely on the availability of IT systems located here is very reassuring.”
“There have also been some fairly substantial building works happening on the floors directly below ours, which, in the past, might have made us worry that someone could accidentally break our fibre cable and cut off our internet. But we haven’t given it a second thought because of Luminet’s extra backup resilience through the wireless connection.”
• Supported a seamless office relocation with rapid install of superior Ethernet connectivity at the new site
• Delivered truly diverse and resilient high-speed Ethernet connection protected by a meaningful 100% SLA
• Assured the continual uptime of mission-critical cloud applications, IP communications and remote working
Luminet is the intelligent managed services provider, offering businesses Connectivity, Computing and Intelligent services and solutions. Luminet has a peer-to-peer relationship with its customers and has the UK’s leading NPS customer satisfaction score of 42 in telecoms and technology. Combining a true customer-centric organisation with strong values, culture and capability together with technical excellence and best-value makes Luminet a partner of choice for business, supported by industry-leading SLAs, and ISO 9001 and ISO 27001 certifications.