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About CBI

The Confederation of British Industry (CBI) is the UK’s premier lobbying organisation, providing a voice for employers at a national and international level. 

The CBI speaks for companies of every size, including many in the FTSE 100 and FTSE 350, mid-caps, SMEs, micro businesses, private and family owned businesses, start ups and trade associations.

The Challenge

The organisation was relocating to a new London office and had pre-ordered a BT Fibre line ready for the move date. Despite making all the necessary arrangements months in advance, the CBI was let down at the last minute, with BT no longer able to deliver on their promise to ensure the connection was installed in time.

“BT had taken a year to deliver what we needed and we had no connectivity in the building,” explained Matt Phillips, the Head of IT at the CBI. 

With the office move-in date looming, the possibility of having no internet connection in place to support the business and its staff was becoming a real possibility.

The Approach

Having no connectivity was simply not an option so Phillips investigated alternatives to ensure that the business could continue to operate while it waited for the pre-ordered service. He highlights one of the main reasons for choosing Luminet as, “the promise to deliver a connection in a very speedy, tight timeframe”, something that BT could not offer.  

“From end-to-end, including initial engagement to the actual delivery of the service was around two weeks, which is exactly what we wanted,” added Phillips. 

Luminet independently owns and manages its own Network in the Sky, meaning that it does not need to rely upon any other telecommunications supplier in meeting service level agreements – either relating to roll-out timings or ongoing uptime. This gives Luminet a unique degree of power, control and flexibility to deliver an outstanding service in the quickest time possible for its customers.

In addition, because Luminet can deliver the service over the air, it removes the need for any construction works such as digging up roads to install the connection, which can often be a very time consuming and expensive process. 

While one of the main reasons for choosing Luminet was the speed of installation, the wireless solution was not simply a short term option for the company until its BT Fibre line arrived. The CBI planned to keep the Luminet Wireless Pro service (previously called Fibre-Air) in place in the future even after the BT line was installed, by scaling down the existing 200Mbps bandwidth to Luminet Wireless Lite (10Mbps) and it as a resilient and diverse backup to the Fibre service.

The Results

The CBI had a dedicated 200Mbps Luminet Wireless Pro service installed by Luminet, which was used as the company’s primary internet connection until the BT Fibre line was provided. Matt Phillips stated that “absolutely everything, from phones to video to general application traffic” was run through the service, and that “all of our connectivity from the Head Office goes through it.” The high-speed 200Mbps link from Luminet is powerful and robust enough to support around 220 staff members on a day-to-day basis, providing them with the bandwidth they need.

Now that the Fibre line is installed, the Luminet Wireless Lite (upto 100Mbps) service has become the CBI’s backup line. Having a completely independent network serve as backup provides the CBI with a truly resilient and diverse network infrastructure. If there were any issues with the Fibre connection, the Luminet Wireless Lite connection could take over in an instant. Phillips highlights that the ability to scale the Luminet connection capacity up or down in as little as 30 minutes is “a point of interest for any organisation that wishes to have an agile network in place that is fully responsive to their business needs and objectives.”

“Luminet is one of my main suppliers that I do not have to worry about…for us it is all about agility and speed, and Luminet ticks all the boxes.”

Phillips believes that the Luminet Network in the Sky provides the CBI with good value for money, and that it enabled the organisation to avoid a genuine business threat: “If we had moved in to this office six months ago and we were still struggling to get a connection in place, I suspect it would have been detrimental to our business”.

Summary of key benefits:

  • High-speed Luminet Wireless Pro service delivered quickly under extremely tight deadlines
  • Ability to quickly scale bandwidth
  • A truly resilient internet connection that can be used as a primary or backup service

About Luminet

Luminet is on a mission to help businesses Rise Above with London’s Network in the Sky by embracing the fast, busy, thriving side of London and the opportunities it presents by providing excellent connectivity. 

Luminet is a managed services provider, offering businesses Connectivity and Cloud Computing services. Luminet has a peer-to-peer relationship with its customers and superb customer satisfaction ratings. Combining a true customer-centric organisation with strong values, culture and capability together with technical excellence and best-value makes Luminet a partner of choice for business, supported by industry-leading SLAs, and ISO 9001 and ISO 27001 certifications.

Awards and Accreditations