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Secrets to Bucking the Trend of Poor Customer Service in the Telco Sector

Which of these facts is true?  Customer satisfaction with telco providers is growing faster than other sectors The telco sector has the worse customer satisfaction levels of all industries The answer is both!  That’s right, even though great strides are being made to improve the reputation of connectivity providers and phone companies – the great…

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The Top 5 Benefits of Running Your IT in a Virtual Data Centre (VDC) Environment

The Cloud Industry Forum’s 2017 research report found that 88% of UK organisations have now adopted cloud services to some degree, with 67% planning to deeper their cloud commitment in the next 12 months.  Further analysis shows that the numbers keep on getting bigger every year as IT decision makers and business leaders overcome their…

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Why More Businesses Demand Real 100% Uptime SLAs For Their Private Clouds

Trust is at an all-time low and truth isn’t what it used to be.  According to media commentators, fake news and alternative facts are what happens when too many politicians lie and too many service providers – from banks to utilities and telcos – don’t deliver on their promises. So what value is there in…

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What IT Resellers Need to Know About Ethernet Connectivity Services

The experience and rewards of selling connectivity have been disappointing for many IT resellers in the past.  All that is changing with the recently unveiled new Luminet online channel portal that makes ordering market-leading services simpler, faster and more profitable.  Trusted IT advisors, consultancies, VARs, system integrators, managed service providers – call them what you…

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The 3 Golden Rules of Buying Security as a Service

  Almost every aspect of IT has switched from the old approach of static hardware products to a new world of services via the cloud.  There is no doubt that this flip in IT consumption model has been driven by customers having at work what they have already grown familiar with having in their personal…

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How to Avoid Fibre Wayleave Delays

Poor connectivity was always the price a business paid for operating in the middle of nowhere.  Locate your office somewhere like central London instead, and you can tap into a multitude of high capacity networks and peering points. But as nationwide speeds and services have improved, you hear less about the provincial startup forever stuck…

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How Will the Internet of Things Evolve in 2017?

In 2016 the IoT experienced incredible growth and, year upon year, the industry is evolving. Ten years ago, we were perplexed by playing movies from something that looked like a CD and now we have fridges with WiFi connectivity! Each year, companies reveal products and services that were once a figment of our imagination, so…

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How Can I Keep My Sensitive Data Safe in the Cloud?

What don’t we store in the cloud nowadays? Over the years, we have used it with gusto as we abandon our USB flash drives and refused to send photographs by email. Pretty much everything has shifted to the cloud as we have learnt to rely on it and trust it. Cloud computing, which once seemed…

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4 Reasons Why Businesses Need Reliable Broadband Solutions

Over the past few years computing and communications have changed dramatically, and undeniably shape the way we think, work, and live. During this evolution, broadband networks have also had to keep up with the pace; high speed internet is now having a profound effect on businesses globally. If you are yet to switch your company…

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5 Ways to Avoid Public WiFi Security Risks

When out and about, there is rarely a place which doesn’t have a free public WiFi hotspot. We are never more than a short walk from being able to connect to the internet. This is extremely convenient, but this freedom comes at a price. Using public WiFi makes you open to risks such as a…

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